Effective Date: 22/11/2025
Issued By: One Soul Wellness LLP, operating under the brand Meditation Crafts

1. Introduction

This Privacy Policy (“Policy”) governs the manner in which One Soul Wellness LLP, operating its e-commerce platform under the brand name “Meditation Crafts” (“We”, “Us”, “Our”, “Company”), collects, uses, stores, discloses, and protects the personal information of individuals (“You”, “Your”, “User”) who access or interact with:

• Our website
• Mobile interface
• Digital content
• Products
• Customer support channels

By accessing or using our website, You expressly consent to be bound by this Privacy Policy. If You do not agree, You must discontinue use immediately.

2. Definitions

“Personal Information” refers to any information relating to an identifiable individual, including but not limited to name, phone number, address, email, IP data, device details, and usage history.

“Sensitive Personal Data” includes financial information, passwords, authentication details, and any data classified under IT Act & Rules.

“Processing” includes collection, storage, usage, transfer, deletion, or sharing of data.

3. Information We Collect

3.1 Personal Information (Provided by You)

• Full Name
• Email Address
• Phone Number
• Shipping/Billing Address
• Account details (if registered)
• Order History
• Feedback/Support Messages

3.2 Financial Information

We do not store credit/debit card numbers. Payments are processed securely via third-party payment gateways compliant with RBI, PCI-DSS, and IT Act standards.

3.3 Device & Technical Information (Automatically Collected)

• IP Address
• Browser Type & Version
• Device Type
• Pages viewed & time spent
• Location (approximate)
• Cookies & tracking pixels

3.4 Third-Party Data

We may receive information via:

• Payment gateways
• Courier partners
• Analytics tools
• Advertising platforms

4. Purpose Of Processing Personal Information

Your data is collected for the following lawful and legitimate purposes:

• To process and fulfil your orders
• To verify identity & prevent fraudulent transactions
• To communicate order updates
• For customer support
• To enhance website performance
• To personalize your shopping experience
• For advertising & retargeting (consent-based)
• To comply with legal obligations

We do not sell or rent your personal information to third parties.

5. Consent

By using the website, You hereby:

• Consent to the collection & processing of your data
• Consent to communication via SMS, email, or WhatsApp
• Understand that withdrawal of consent may restrict certain services

6. Data Sharing & Third-party Disclosure

We may share limited data only with:

• Logistics partners
• Payment processors
• Fraud detection systems
• IT maintenance providers
• Analytics & advertising platforms
• Government authorities (when legally required)

All third parties operate under strict confidentiality obligations.

7. Data Storage & Retention

We retain your information only for:

• The duration required for order fulfilment
• Legal & financial compliance
• Fraud prevention
• Audit & tax purposes
• Customer service records

Data no longer required is securely deleted or anonymized.

8. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance
• Save shopping cart preferences
• Deliver personalised product recommendations
• Analyse traffic trends
• Enable faster page loading

You may opt-out via browser settings, but certain features may not work.

9. Children's Privacy

We do not knowingly collect data from individuals below 18 years. If such data is discovered, it will be deleted immediately.

10. Security Measures

We use advanced security technologies, including:

• SSL encryption
• Secure server infrastructure
• Access restrictions
• Multi-layer firewalls
• Regular system audits

However, no online system is fully immune to breaches. By using our website, You acknowledge these inherent risks.

11. User Rights

You may request:

• Access to your stored data
• Correction of inaccuracies
• Deletion of your data (where legally permitted)
• Opt-out from marketing communications

Requests may be emailed to: wellnessdesk@meditationcrafts.com

12. International Data Transfer

If any data is transferred outside India (e.g., through analytics tools), We ensure compliance with applicable international data protection standards.

13. Changes To This Policy

We reserve the right to modify or update this Policy at any time. Changes become effective upon posting.

14. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India. All disputes shall be exclusively subject to the courts located in New Delhi, India.

15. Contact Information

For any privacy-related concerns, please write to:

• wellnessdesk@meditationcrafts.com
• New Delhi, India