Effective Date: 22/11/2025
Issued By: One Soul Wellness LLP, operating under the brand Meditation Crafts

1. Introduction

These Terms of Service (“Terms”, “Agreement”) constitute a legally binding contract between One Soul Wellness LLP (“Company”, “We”, “Us”, “Our”) and any user (“You”, “Your”, “Customer”) accessing, browsing, or transacting on the e-commerce platform operating under the brand Meditation Crafts (“Website”).
By continuing to access or use the Website, You acknowledge that You have read, understood, and agreed to be bound by these Terms in accordance with the Indian Contract Act, 1872 and applicable e-commerce laws.

2. Eligibility

• At least 18 years of age
• Of sound mind
• Legally competent to form a binding contract

If You are a minor, use of the Website must be supervised by a legal guardian.

3. Account Registration

To access certain features, You may be required to create an account. You agree to:

• Provide accurate and complete information
• Maintain confidentiality of login credentials
• Accept responsibility for all activities conducted through Your account

The Company reserves the right to suspend or terminate accounts for misrepresentation or misuse.

4. Acceptable Use Policy

You agree NOT to:

• Use the Website for unlawful, fraudulent, or malicious activities
• Copy, reproduce, distribute, or exploit Website content without written consent
• Interfere with website functionality (hacking, injecting malware, scraping, etc.)
• Attempt to access restricted areas or alter security settings
• Manipulate pricing, product availability, or Website data

Violation may result in legal action and immediate suspension of access.

5. Product Information, Description & Availability

While we take every effort to ensure accuracy:

• All product descriptions, weights, colors, textures, and sizes are approximate
• Natural crystals, stones, and Rudraksha may vary due to their inherent nature
• Stock may run out unexpectedly
• Images are for representation only

The Company shall not be liable for minor variations in color, texture, or pattern.

6. Pricing, Payment & Taxes

6.1 Pricing

• All prices displayed are inclusive of applicable taxes unless stated otherwise.
• Prices may change without notice.

6.2 Payment Methods

We accept:

• UPI
• Net Banking
• Credit/Debit Cards
• Wallets
• COD (where available)

6.3 Payment Verification

The Company reserves the right to:

• Verify orders
• Cancel fraudulent/precarious transactions
• Seek additional information if required

7. Order Acceptance & Cancellation

7.1 Order Acceptance

Your order is considered accepted only when:

• Payment is successfully processed (for prepaid)
• Order is confirmed for COD (subject to verification)

7.2 Order Cancellation by Company

We may cancel an order due to:

• Incorrect pricing
• Stock unavailability
• Payment failure
• Suspicious/fraudulent activity
• Incorrect address details

You will be notified, and refunds initiated accordingly.

7.3 Order Cancellation by Customer

You may cancel an order within 2 hours of placement. Once dispatched, cancellation is not permitted.

8. Intellectual Property Rights

All content, including text, descriptions, logos, images, videos, product listings, website design, and brand assets, are the exclusive intellectual property of One Soul Wellness LLP.

Unauthorized use, reproduction, or distribution is strictly prohibited and may attract civil and criminal penalties under Indian IP laws.

9. Third-party Services

We may integrate with services such as:

• Payment gateways
• Logistics partners
• Marketing & analytics tools

Your use of such services is subject to their Terms & Privacy Policies.

10. User-generated Content

If You post reviews, comments, or feedback, You grant the Company a perpetual, royalty-free, worldwide license to use, reproduce, and publish such content.

Content must not be:

• Abusive
• Defamatory
• Misleading
• Illegal
• Infringing on third-party rights

We reserve the right to remove inappropriate content.

11. Disclaimer Of Warranties

Our products are designed for spiritual well-being, meditation, emotional balance, and energy enhancement. We make no medical or guaranteed outcome claims.

Products are not substitutes for medical care, psychological treatment, or professional consultation.

The Website is provided on an “as-is” and “as-available” basis.

12. Limitation Of Liability

To the fullest extent permitted by law, the Company shall not be liable for:

• Losses arising from misuse of products
• Emotional/subjective dissatisfaction with results
• Third-party courier delays
• Website downtime
• Indirect, incidental, or consequential damages

Our total liability shall not exceed the value of the product purchased.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company from all claims, liabilities, damages, expenses, and losses arising out of:

• Your misuse of the Website
• Breach of these Terms
• Violation of applicable laws
• Infringement of rights of third parties

14. Termination Of Access

We reserve the right to suspend or terminate Your access if You:

• Violate these Terms
• Misuse the Website
• Engage in fraudulent activity
• Provide false information

15. Force Majeure

We shall not be liable for failure to fulfil obligations due to events beyond reasonable control, including:

• Natural calamities
• Government restrictions
• War or riots
• Network failures
• Pandemics or lockdowns

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any dispute shall fall under the exclusive jurisdiction of courts in New Delhi, India.

17. Contact Information

For any privacy-related concerns, please write to:

• wellnessdesk@meditationcrafts.com
• New Delhi, India